Order preparation takes about 1 to 2 working days from the first useful working day after the purchase date. The goods are sent to the address indicated at the time of payment confirmation.
Orders are not accepted for delivery to post offices or similar organizations, unless the recipient is used to receiving shipments at those locations. If the item is not in stock, we will notify you and do what is within our power to resolve the issue. 52 of Legislative Decree No.
206 of September 6, 2005 (Consumer Code), as amended by Legislative Decree No. 21 of 2014, you have the right to withdraw from the contract without penalty and without giving any explanation within 14 days from the day you receive the products. The right of withdrawal does not apply if you have purchased custom-made or personalized products. 57 of the Consumer Code: you must return the products intact, with labels attached, and in their original packaging, if provided (plastic bag or box depending on the type of item), enclosing the delivery document inside the package.
Your return will be refunded within a maximum of 14 days from the time we are informed of your decision to exercise the right of withdrawal. However, we reserve the right to withhold the refund until the goods have reached our warehouse, in accordance with Art.
56 of the Consumer Code, as amended by Legislative Decree No. If the item received does not match what was ordered, please do not open the package and contact us. You are responsible for any reduction in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Therefore, if the returned items are damaged, for example if the authenticity label and security seal are removed, or if there are signs of wear, abrasion, scratches, dents, deformations, etc., if they are not complete with all their elements and accessories (including labels and cards unchanged and attached to the product), if they are not accompanied by the instructions/notes/manuals included, or if the original packaging and warranty certificate, where present, are missing, you will be liable for the reduction in the value of the item, and you will be entitled to a refund equal to the residual value of the product. For this reason, you are asked not to handle the item beyond what is strictly necessary to establish its nature, characteristics, and functioning, and to cover the original packaging of the products with another protective outer packaging that preserves its integrity and also protects it during transport from writings or labels. Feedback is very important to us and helps us offer buyers an ever better service. Original and from the warranty certificate, where present, you are responsible for the reduction in the value of the property, and you will be entitled to a refund.